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Customer Support HH

Driver Manager/Customer Support
Heavy Haul Division

Under the supervision of an assigned supervisor, the Heavy Haul Driver Manager communicates directly with the driver and customer to schedule shipments. The work involves service for the Heavy Haul division in Duluth, MN.

  • Schedules drivers to pick up and deliver loads to customers or vendors.
  • Serves as a reliable point of contact for drivers.
  • Determines the best delivery methods.
  • Acquires the necessary documents and permits.
  • Acts as a contact for heavy haul customers to coordinate and price dispatched loads.
  • Assists in the training and education of new and existing employees by providing on-the-job training, general instructions, safety guidance, and monitoring compliance with the Company safety program and additional training as required.
  • Performs related duties as assigned.
  • Ability to use initiative and exercise sound independent judgment.
  • Maintain accurate and detailed records.
  • Efficiently coordinate work assignments according to the locations and schedules of the driver and facility.
  • Knowledge of equipment as it relates to truck driving.
  • Ability to establish effective working relationships with supervisors, other employees, and the public.
  • Understand and follow written and oral instructions.
  • Flexibility in adapting to changes in priorities, assignments, and other interruptions that may occur.
  • Ability to utilize company’s computerized scheduling, database, word processing, and email systems.
  • Ability to work after hours or on weekends to fill in for staff when needed.
  • Graduation with a high school diploma or GED.
  • Two years of experience in the trucking industry, dispatching, construction, or a combination of education and experience found as relevant.
  • Possess a valid driver’s license.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Capable of reaching overhead and bending over.
  • Ability to move about to access file cabinets, office machinery, etc.
  • Constantly operates a computer.
  • Ability to stay stationary for long periods of time.
  • Ability to lift and/or move up to 15 pounds.

Accommodation Information

Reasonable accommodation information is used to provide reasonable accommodations in the testing and hiring processes. If sufficient data is not provided, we may not be able to accommodate you.

You are not legally required to provide any of the private data listed above. Kivi Bros Trucking Inc. employees from the Human Resources Department and other departments involved in the selection process may have access to your private data if their work assignments reasonably require access. Others who may legally access the above data are individuals or agencies to whom we are required to release the data by law, rule, or court order.

Opportunity Employer

Women and Minority Applicants Encouraged to Apply

Salary

$45,000.00 – $50,000.00 per year

Benefits

  • 401(k) and employer matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Paid time off (listed twice – may want to revise if unintentional)

Ready to Lead the Way?

Interested in a leadership role with Kivi Bros Trucking?

Join a company that values your expertise, empowers your decision-making, and supports your career growth. Click below to apply and take the next step as a Customer support HH.

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